Our return policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
In some cases, only partial refunds are given: (where applicable) * Any item that is not in its original condition, is damaged or is missing parts for a reason not due to an error on our part. Any item returned more than 15 days after delivery.
Refunds (if any) Once we have received and inspected your return, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or refused. If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or missing refunds (if any)
If you have not yet received a refund, first check your bank account again. Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all these things and still have not received your refund, contact us at email@example.com.Articles. Only normal priced items are refundable. Unfortunately, discounted or sale items are not.
Exchanges (where applicable) We will only replace items that are initially faulty or damaged. If you need to replace yours with the same item, email us at firstname.lastname@example.org and send your item to: 31 Rue de la Passerelle, 15170 NEUSSARGUES, FRANCE.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.
Shipping To return your product, you must send it to the following postal address: 31 Rue de la Passerelle, 15170 NEUSSARGUES, FRANCE.
The shipping costs related to the return of your item are at your charge. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time to receive your exchanged product may vary.
If you are shipping an item worth more than £50, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.